This Return Policy only applies to products or services that are listed on the materialstesting.measur.ca website (the “Site”) as “Sold and Shipped by Measur”.

For a Marketplace item, an item that is listed on the Site as “Sold and Shipped” by a third-party seller through Measur's Marketplace platform (“Marketplace Seller”) and not “Sold and Shipped by Measur” (“Marketplace Item”), the Marketplace Item is covered by the Marketplace Seller’s return policy. Check the Measur Marketplace seller’s policy for the return policy of the individual Marketplace seller.

These are Measur's (“Measur”, “we” or “our”) Overall Return Guidelines applicable only to products purchased by you directly from the Measur website. All returns must meet the overall guidelines in order for the individual return policy to apply.

All product returns require a Return Merchandise Authorization (RMA) number. You may obtain an RMA number by contacting Measur Customer Service through any of the methods provided on our Contact Us page.

Returns for refund may be subject to a restocking fee. Read more about Refunds, Partial Refunds and Restocking Fees below.

Most products that are new with the retail packaging never opened can be returned to Measur within 15 days.

Products that are received by Measur in any of the following conditions are not eligible for return and may be rejected:

Any product not purchased from Measur.

Any product that does not exhibit the described reason for the return (i.e., a return initiated for a DOA product that powers on and works properly upon inspection).

Any product with missing, damaged, altered, or otherwise unreadable serial number label, manufacturer model or part number label, and/or warranty label.

Any product that is returned without all original packaging and accessories, including the retail box, manuals, cables, and all other items originally included with the product.

Any product from which the UPC code has been removed from its packaging.

Any product that exhibits physical damage. 

Any product which appears tampered, customized or altered in any way.

Any product that is returned with markings or writing made by the customer on the original box.

Returns are subject to restocking fees of 25% of the purchase price and return shipping fees. Measur may assess the restocking fee against the customer’s account or deduct the fee from the refund amount on all returns, subject to the Return Policy and any product-specific policy. Measur reserves the right to adjust the value of any item returned for refund to reflect its current market price, in which case the restocking fee will be applied after this adjustment.